Frequently Asked Questions
Everything you need to know about shopping with The Homestore.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Most orders are processed within 1-2 business days, with delivery typically taking 3-7 business days depending on your location.
Do you offer white-glove delivery for large furniture items?
Yes, for oversized items like sofas and dining tables, we offer a white-glove delivery service which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
If you are not completely satisfied with your purchase, you can return most items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.
Are your wood products sustainably sourced?
At The Homestore, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also view your order status at any time by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm so you can pay for your home upgrades over time.